Law No. 20.453 establishing the principle of Net Neutrality for consumers and Internet users

In general, this law tackles intermediary non-interference from the perspective of users by adding to the general rules within the General Telecommunications Act (Law Nº 18.168) new rules for internet service providers. Article 24 H states that internet providers (“all natural or legal persons that provide commercial connectivity services between users or its networks and the Internet”): a) shall not block or interfere in any way with the rights of the user to use any content, application or service on the internet; but they may take traffic management measures or block contents upon user requests (and to their cost); b) shall respect device neutrality by not limiting the right to use the internet on any legal device that does not impair use of the net or the quality of service; c) shall offer parental control services; d) shall publish information on their website regarding access characteristics, speed, quality, distinguishment between local and international linking, and service nature and warranties. Articles 24 I and 24 J establish the procedure for sanctions (administrative procedure before the Telecommunications Undersecretariat) and the regulations for minimal information conditions.